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Return Policy

7 Days Money Back Guarantee - If your purchase is defective, you may return the item in its original, unused condition (including all original packaging and tags) within 7 days for a full refund, less shipping costs.


Exchanges

Sorry, no exchanges can be made to your purchases.

Payment Options
All payments are made through PayPal, which accepts all major credit cards and bank accounts.


Order Status
When your order has been received and you have provided us with a valid email address, you will receive an Order Confirmation via email.

Modify or Cancel Order
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Shipping

Most items are shipped VIA UPS/FEDEX Ground (most affordable/reliable method). Others may be shipped VIA the USPS or by motor freight. Most items usually ship within 2-3 business days of the order being placed. If for whatever reason, the item ordered is on back order, we will notify you by email. There is a flat rate of $5.00 shipping charge on all orders placed within the continental U.S. We can usually ship products to Alaska & Hawaii, Virgin Islands and other areas outside the continental U.S. However, these items will require special handling. If you place an order from these areas, we will contact you to confirm the method of shipping and cost, prior to fulfilling the order. Some areas OUTSIDE the continental U.S., such as the Virgin Islands and other islands, i.e. Florida Keys, may not be able to have shipments from us. We are sorry for the inconvenience.


If you have any other questions regarding our policies, please feel free to email us at sales@thequaintessential.com
Last Updated: 11 Sep 2008 00:39:21 PDT home  |  about  |  terms  |  contact
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